The new gallery at the National College of Art and Design opens with a superb show by Phil Collins: see here for more info about the inaugural season.

Visiting a few weekends ago I was told (quite apologetically) at the front desk, ‘Well there’s no art here as such. Just some videos.’

So it seems the mediation programme has a way to go yet: it is really a shame that staff who have worked in the institution for twenty or thirty years, or more, are so uninformed as to the kind of cultural products it sends out into the world. And also instructive that the role of gallery ‘front desking’ is perhaps something that should not be underestimated in terms of the specific training that is required (vocabulary; interest; the ability to ‘put a face on yerself’) .